Complaint Form

  • Please fill in the below complaint form if you have a product for claim handling. 
    You need to fill in one form per product.

    In case of doubt about how to fill in the form, you are welcome to contact claim handling/ technical support at tso@danfoss.no. Please note that you need a complaint number from us before you return the product. The complaint number will be generated after you have filled in the form. 

    NOTE: If we have not received the product within a week from completing the complaint form, the claim will be rejected and closed.

     

  •  This form is ONLY for products bought directly from Danfoss Ltd. For all other cases, please contact the wholesaler who you bought the product from. Thank you. 

    *Mandatory fields

    CUSTOMER DATA 

    Complaint date*    [None] Select a Date Delete the Date
    Danfoss customer no.*  
    Company name*  
    Post code*  
    Phone no.*  
    Email*  
    Contact person*  
    Your own complaint no.*  
    Your own purchase order no.*  
    Purchase date*    [None] Select a Date Delete the Date
    Danfoss complaint no. (filled in by Danfoss)   Filled in by Danfoss 


    END USER

    Company name
    Contact person
    Phone no.

     
    CLAIM TYPE

    Complaint type*

    PRODUCT DATA 
    Product code no. (Danfoss)*
    No. of products to be returned*
    Date code (available on the product)*  
    Click here for instructions in finding the date code (.PDF)
    Serial no.*

    DESCRIPTION OF THE DEFECT
    Detailed description (reasons for return)*  
    Installation date*  [None] Select a Date Delete the Date
    Failure date*  [None] Select a Date Delete the Date

     

    OPERATING CONDITIONS  

    Evaporating temperature ºC*
    Suction temperature ºC*
    Condensing temperature ºC*
    Liquid temperature ºC*
    Discharge temperature. ºC (hot gas)*
    Ambient temperature ºC*
    Power supply (V)*
    Nominal frequency (Hz)*

     

    OTHER INFORMATION ABOUT THE CUSTOMER'S UNIT

    Type
    Serial no.
    Installed in*
    Application*
    Installation type*
    Compressor no.
    Other  

    PLEASE SEND ANY RELATED PICTURES OR OTHER DOCUMENTS VIA EMAIL TO TSO@DANFOSS.NO. PLEASE STATE YOUR OWN COMPLAINT NUMBER IN THE EMAIL.

     

         

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